Terms & Conditions

1. About our services

Signature Curls & Beauty provides curl-focused hair care, styling, treatments, colouring, trimming, and related beauty services in Accra, Ghana. The services available, their descriptions, and their prices are displayed on our website or communicated directly by the salon.

Please contact us before booking if you need clarification about a service or whether it is suitable for your hair.

2. Booking appointments

Appointments are subject to availability. Selecting a date and time does not, by itself, guarantee that your appointment is confirmed. Follow the booking instructions on the website and complete the required payment to secure your appointment.

Each appointment is subject to the availability of the selected time slot. Please provide accurate contact details so that we can contact you about your booking.

3. Booking fee and payment

A booking payment is required to secure an appointment. The current payment is GH₵102.00, consisting of a GH₵100.00 booking fee and a GH₵2.00 processing fee.

Payments are processed through Paystack. Your appointment is confirmed once the payment has been successfully verified by our booking system. Do not assume that a payment has been received solely because you have started or attempted a transaction.

Any remaining service balance, if applicable, will be payable according to the price and payment arrangements communicated by the salon.

4. Cancellation and refunds

The booking fee is non-refundable when a client cancels an appointment. The fee reserves your selected time slot, which means the salon may lose the opportunity to book another client for that time.

If you cancel your appointment, the booking fee will not normally be returned. This policy is subject to any refund or consumer rights that cannot legally be excluded under applicable law.

If the salon cancels your appointment, we will contact you to discuss an appropriate alternative or refund, as applicable.

5. Rescheduling policy

We understand that plans can change. If you need to reschedule your appointment, please notify us more than 48 hours in advance.

Rescheduling requests made within 48 hours of your appointment will result in the forfeiture of your booking fee, and a new booking fee will be required to secure another appointment.

All rescheduling requests must be made by contacting the salon directly through WhatsApp. Rescheduling is handled manually by the salon and is subject to availability. A new appointment is not secured until the salon confirms the arrangement and any required payment has been completed.

Thank you for respecting our time and helping us serve all our clients fairly.

6. Late arrivals and missed appointments

Please arrive on time for your appointment. Late arrival may reduce the time available for your service or require the salon to adjust or reschedule the appointment, depending on the day's schedule.

If you cannot attend, contact us as soon as possible. Failure to attend without prior notice may result in the booking fee being forfeited, subject to applicable law.

7. Hair preparation policy

To ensure the best results and a smooth appointment experience, clients are kindly asked to arrive with hair that is manageable and ready for service.

Please ensure:

• Hair is free from heavy product build-up.
• Extensions, wigs, and previous styles are removed.
• Hair is reasonably detangled.
• Hair is not tightly braided, severely tangled, or matted.

Failure to meet these conditions may result in additional charges, reduced service time, or rescheduling. Where possible, the salon will explain any necessary adjustments before proceeding.

Thank you for respecting our time and helping us provide the Signature Curls experience.

8. Service suitability and results

Hair condition, previous treatments, product history, and individual hair characteristics may affect the results of a service. We will make reasonable efforts to provide the agreed service and discuss relevant concerns with you.

Please share relevant information about previous chemical treatments, allergies, sensitivities, or other concerns before the service begins. We may recommend an alternative service or decline a treatment where it would be unsuitable or unsafe.

9. Customer information

We collect and use the information needed to manage bookings, process payments, communicate with clients, and provide our services. Your information is handled in accordance with our Privacy Policy.

Please ensure that the contact information you provide is accurate and up to date.

10. Changes to these terms

We may update these terms when our services, booking procedures, or legal obligations change. The latest version will be published on this page with its updated date. The terms applicable to your booking should be made available before you complete payment.

11. Contact us

If you have questions about these terms or your appointment, contact Signature Curls & Beauty through WhatsApp.