Privacy Policy

1. Who we are

Signature Curls & Beauty provides curl-focused hair care and beauty services in Accra, Ghana. For questions about this policy or your personal information, contact us through WhatsApp at +233 26 508 8385.

2. Information we collect

Depending on how you use our website, we may collect:

• Contact details, including your name, phone number, and email address.
• Appointment details, including your selected service, treatment preferences, appointment date and time, and any note you choose to provide.
• Booking information, such as your booking reference, appointment status, and payment status.
• Technical information that may be collected by website hosting, security, or analytics services, such as browser and device information and website usage data.

Please avoid including sensitive personal information in optional booking notes unless it is necessary for your appointment.

3. How we use your information

We use personal information when reasonably necessary to:

• Create and manage your appointment booking.
• Contact you about your appointment or booking changes.
• Process and verify booking payments.
• Send booking confirmations and relevant service emails.
• Manage appointment availability and prevent double bookings.
• Respond to enquiries and provide customer support.
• Protect the website, prevent misuse, and meet legal duties.

4. Payments

Booking payments are processed through Paystack. Payment details are handled by the payment provider according to its own privacy and security practices. We receive or retain booking-related payment information, such as payment status and transaction references, where needed to confirm and manage your appointment. We do not store your full payment card details on our website. Paystack processes payments according to its own security and privacy practices.

You should also review Paystack's privacy information before making a payment.

5. Service Providers and Sharing

We use trusted third-party service providers to help manage appointments, process payments, send booking confirmations, store booking records, and operate and secure our website.

These providers may process the personal information needed to perform their services. We take reasonable steps to ensure that your information is handled appropriately.

We do not sell your personal information. We may also disclose information where required by law or where necessary to protect our business, customers, or website, or to address fraud, security, or safety concerns.

6. Data storage and security

We use service providers and reasonable technical and organisational measures to help protect booking information. However, no website, online service, or method of electronic storage can be guaranteed to be completely secure.

Access to booking information should be limited to people who need it to manage appointments and operate the business.

7. How long we keep information

We keep personal information for as long as reasonably necessary to manage bookings, handle payment or service questions, maintain appropriate business records, resolve disputes, and meet legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.

8. Your choices and rights

Subject to applicable law, you may request access to your personal information, ask us to correct inaccurate details, or ask us to delete information that we no longer need to retain. You may also raise concerns about how your information is used.

To make a request, contact us using the WhatsApp number listed in this policy. We may need to verify your identity before acting on a request, and some records may need to be retained where the law requires it.

9. Cookies and website technologies

Our hosting, security, payment, or other website services may use cookies or similar technologies where needed for functionality, security, performance, or measurement. The technologies in use depend on the services enabled on the website. You can review your browser settings to manage cookies, although disabling some cookies may affect website functionality.

10. External websites

Our website may link to external services, including payment providers and social media platforms. Those services have their own privacy policies and practices, which we do not control.

11. Changes to this policy

We may update this policy as our services, systems, or legal obligations change. The latest version will be published on this page with its updated date.